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How to submit a service request

Step 1 - Trovare l'e-service

Search for the e-service for which you want to submit a consumption request in the E-service Catalog. It will be clearly indicated if the party cannot use the e-service because they lack one or more required certified attributes.

Step 2 - Create the draft of the service request

Click Request access and create a draft of the service request. Drafts can be updated at will and are not visible to the producer. They can be deleted at any time.

The service request must be fully completed before it can be submitted.

For the consumer, two key parts are potentially relevant:

Declared attributes: to submit a service request, all declared attributes must have a green check mark—meaning the party has explicitly declared that they possess them.
Supporting documentation and message to the producer: in order for the producer to conduct the necessary checks for verified attributes, the potential consumer must upload any required documentation for verification and/or note in the free-text field “message for the producer” any relevant circumstances or links.

Step 3 - Submit the request

If the request is correctly completed, it can be submitted. Once submitted, it can no longer be modified or deleted by the potential consumer—unless the producer verifies it or PDND detects changes in the consumer’s attribute status.

You can always check the status of submitted service requests by navigating to Subscribing > Sent requests.