The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

📦 Publish a service

A service on IO is the digital version or the extension of an already digitalized service provided by an institution – public, private, central or local – and targeted toward one or more groups of citizens.

Here are the steps to follow to create a service.

Step 1- Discover what is a service

Consult the Service manual for the IO app to discover:

what is meant by a service in the context of IO;
what are the types of services that can be provided on IO and which functions can be used;
information about how to create the services;
consult service models that can be used.

Step 2- Create the service

Follow the instructions on how to "Create a new service"

Step 3- Test the service

Before publishing a service in app, view the service tab in app to make sure everything is correct. To do so, read Try a service being tested

Step 4- Send a test message

If you want, you can send a test message. To learn more about messages and how to send text messages, read how to ✉️ Send a messageand send Test messages

Step 5- Request a service review

If everything is ready submit the service for evaluation by PagoPA. If the service is evaluated positively, it will be approved, otherwise it will be rejected with a reason, which will be communicated to you so you can change it and submit it again.

Step 6- Publish the service

If you did not request automatic publishing during review, once it is approved you can make the service visible independently.