The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Assistance

The Operator can request assistance using the functions indicated by the “Do you need help” link visible in the top right section of the Portal.

The functions, which are activated also prior to authentication, make it possible to send a support request to the corresponding technical service, indicating the specific category (e.g. Data compilation), together with an explanatory message (maximum length of 200 characters).

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Assistance

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think