The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

🏠 The service manual for the IO app

This manual targets institutions that provide their services on IO pursuant to the relative guidelines. The purpose of this document is to:

clarify what is meant by a service in the context of IO;
explain what are the types of services that can be provided on IO and which functions can be used;
provide information about how to create the services;
provide service models that can be used.

This information accounts for the [Design guidelines for websites and digital services of the PA (Public Administration) ] Linee guida di design per i siti internet e i servizi digitali della PA issued by AgID (Agency for Digital Italy).

We recommend reading the document in its entirety, but here are some shortcuts to the main topics:

**Are you an institution that does not already use IO?** [Discover how to](https://docs.pagopa.it/io-guida-tecnica/)

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

🏠 The service manual for the IO app

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think