The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Informing citizens

Why do it through IO?

You can easily reach millions of citizens;
You have a universal address available: all you need to know is the recipient's fiscal code;
You have a qualified channel where you can send relevant communications, including via push notifications or email forwarding;
You can easily send payment requests, attach files, or promote external resources (e.g., "Go to the website" button);
You don't have to worry about managing subscriptions\unsubscriptions: citizens can do this independently in the app.

What tools do you have available?

The following functions can be used to inform citizens with IO:

Function	Description	Available
“Basic” messages	Message transmitted by IO on behalf of the institution, free of charge.	✅
“Fast” messages	Messages with a transmission rate of about 4 million per day (higher than"basic")	✅ signing the relative additional terms
Deadline reminder	Messages that contain a deadline or date to remember that citizens can add to their calendar	✅
Generic push notifications	The messages trigger a generic push notification that does not contain the sender or the subject of the message	✅
Speaking push notifications	Users can select to view the sender and the message subject in the push notification	✅
“Blue” check mark	The sending institution can know if and when the users read a message	✅
Payment reminder	Users can select to receive push notifications that remind of payments that are due	✅
Sending attachments	The sending institution can attach documents to messages	✅