Table of contents
Tax on waste (TARI)
Providing the “TARI” service via IO makes it possible for institutions to:
- provide citizens with timely communications about the state of their TARI, covering the entire life cycle of the service.
- provide citizens with a single point of reference for receiving communications concerning TARI for one or more properties, also in different municipalities and with different regulations, if present on IO.
Service tab and attributes
| Name of the service | Tax on waste (TARI) |
|---|---|
| Topic | Home and utilities |
| Description of the service | The service concerns the tax on waste (TARI). With IO you can:
|
Life cycle of the service
Service messages
Declaration of new property occupation
🖋 Title of the message: Declaration of new property occupation
🗒 Text of the message: We received your declaration of occupation of a new property. Here are the details:
Address: <address> - <land registry data>
Occupied by: <first and last name>
Since: <dd/mm/yy>
Occupied by: <first and last name>
Since: <dd/mm/yy>
[On this website](URL) you can find more information about how TARI is calculated and about any exemptions you might benefit from.
🪄 Button: n/a
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Recipients: Citizens who successfully completed the application for the occupation of a property
When to send it: When the property has been successfully registered in the name of the citizen
User story: As a citizen, I want to receive confirmation of my property occupation procedures
Payment notification
🖋 Title of the message: New payment notification
🗒 Text of the message: There is a payment notification for <first and last name> regarding the <reason>.
Amount due: €<00.00>
Due date: <dd/mm/yyyy>
You can pay directly in-app by pressing “See notification”, or using all the payment channels of the pagoPA platform.
For more information or if you need assistance, contact us using the channels located on the service tab.
🪄 Button: See notification
---
Recipients: Citizens who must pay TARI
When to send it: After the amount has become due
User story: As a citizen, I want to be informed when I have to pay TARI
ℹ️ In the case of payments in installments, see this dedicated section of the service manual.
Extension of the payment deadline
🖋 Title of the message: Extension of the payment deadline
🗒 Text of the message: The payment deadline for the notification in the name of <first and last name> and related to <reason>.
Amount due: €<00.00>
Due date: <dd/mm/yyyy>
You can pay directly in-app by pressing “See notification”, or using all the payment channels of the pagoPA platform.
For more information or if you need assistance, contact us using the channels located on the service tab.
🪄 Button: See notification
---
Recipients: Citizens who must pay the tax
When to send it: The day on which the municipality decides to extend the payment deadline
User story: As a citizen I want to be informed if the payment deadline has been extended
Confirmation of end of occupation of a property
🖋 Title of the message: Confirmation of end of occupation of a property
🗒 Text of the message: We received your declaration of end of occupation of a property. Here are the details:
Address: <address>
Occupied by: <first and last name>
Since: <dd/mm/yy>
For more information or if you need assistance, contact us using the channels located on the service tab.
🪄 Button: n/a
---
Recipients: Citizens who declare the end of occupation of a property
When to send it: When the end of occupation declaration is compiled
User story: As a citizen I want to know if my request to end occupation of a property was successful
Some suggestions
In order to enrich communications with information that is valuable for citizens, we recommend:
- including some data of reference for the property to allow the user to identify the subject of the message and differentiate it if they have multiple properties.
- including one or more links that refer to information concerning waste disposal management and how to correctly separate waste.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
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