Table of contents
Important deadlines
There are services that have deadlines for all citizens: taxes such as TARI (tax on waste) have deadlines that are the same for everyone, as well as school registration or the date by which a bonus can be requested. These occasions can be used on a communication level to:
- inform citizens about a certain deadline;
- remind them that the service is available on IO, encouraging them to download and use the app.
In this case, we suggest:
- sending a message on IO to recipients that communicates the deadline. In the case of payment, we suggest also including the relative notification;
- add a banner or communication about the deadline on the institutional website in the area of interest, for example "Taxes" or "Education";
- send a press release to local or national media;
- make targeted campaigns depending on the public, for example affixing advertisements in front of schools, in the case of a scholastic deadline.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
Tell us what you think
To report problems or give feedback, leave a comment in the GitHub space of the IO app