Table of contents
Contacts and information
The bottom of the service tab indicates the contacts the users can use to receive more information regarding the service or to request assistance.
In this case, you must ask yourself:
- if there is a dedicated and official website where more information is provided about the service?
- if there is an email, telephone number or chat to which the citizen can be directed if there are problems with the service?
In the mandatory contacts indicate the web address that the users can access to consult the privacy policy for the service. We also recommend indicating at least one contact for support for each service.
In addition, also the following can be indicated:
- the web address where the institution provides the service itself or provides more information;
- the link to an app the institution provides on Apple Store and Google Play to offer the same function or same service offered with IO;
- the web address the users can access to consult the terms and conditions of the service, if available.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
Tell us what you think
To report problems or give feedback, leave a comment in the GitHub space of the IO app