The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Informing citizens

The following functions can be used to inform citizens with IO:

Function	Description	Available
“Basic” messages	Message transmitted by IO on behalf of the institution, free of charge.	✅
“Fast” messages	Messages with a transmission rate of about 4 million per day (higher than"basic")	✅ subscribing to the option when joining
Deadline reminder	Messages that contain a deadline or date to remember that citizens can add to their calendar	✅ signing the relative contract
Generic push notifications	The messages trigger a generic push notification that does not contain the sender or the subject of the message	✅
Speaking push notifications	Users can select to view the sender and the message subject in the push notification	✅
“Blue” check mark	The sending institution can know if and when the users read a message	✅ signing the relative contract
Read reminder	Push notifications and emails that remind users that they have unread messages	✅ signing the relative contract
Sending attachments	The sending institution can attach documents to messages	in roadmap
“Knock knock”	Users will be informed that a service they have not activated has a message to deliver	in roadmap
Images and QR codes	It will be possible to insert remote images and auto-generated QR codes	in roadmap
Message campaigns	The sending institution can group the messages sent in “campaigns” and have specific metrics	in roadmap

Some of these functions, such as read reminders and talking push notifications, may require expressed consent by users to be activated.

The advantages of IO:

millions of people can be reached, therefore savings are achieved by no longer sending paper communications;
universal address: only the recipient's tax code must be known;
the message have “added value” (call to action, etc.);
users can receive push notifications and activate the forwarding of messages they receive in-app to their email;
the sending institution is always qualified and the user can decide who can contact them.

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Informing citizens

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think