The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Informational messages

Informational messages are text-only messages that provide the user with information about a service, such as an update, a new feature or the result of a request presented to the institution.

These messages must:

be relevant for the recipients;
refer to a template provided by PagoPA S.p.A, if present and applicable to your case;
be clear and concise;
be written using simple and everyday words that are not bureaucratic;
be as self-consistent as possible, that is contain all the required information;
provide any additional information that can be useful to the user;
if necessary, refer to an external site and/or a reserved area for more details.

Title
New digital TV: resynchronize channels or decoder

Message
From today, all television channels from national broadcasters will be visible in high quality. To continue viewing your preferred programs, you must resynchronize your television or decoder.

If you are not able to see the channels after resynchronization, this probably means that your television or decoder are not compatible with the new technology. To replace them, you can request the bonuses provided by the Ministry of Economic Development.

For more information go to the website dedicated to the initiativeor call 06 87 800 262.

In this case, the message:

✅ is self-consistent and conversational;

✅ is written using everyday, simple language;

✅ provides a link for more information.