Table of contents
Validation, publication and modification of a service
To create a service, it is necessary to access the IO back office (from the developer portal or reserved area) and use the interface or integration via API. In any case, the service tab must be completed and the service must be sent for review.
To discover how to do this, go to the technical guide -->
Review and validation
The created services are sent for a review process that guarantees their quality. Therefore they can be published only if considered valid, that is if they respect the technical and content requirements indicated in this operating manual.
A service will not be approved, for example, if:
The description is not meaningful
If the service has a title and description that are not correlated, or a description that is not meaningful, it will not be approved.
❌ An example of what not to do:
TARI
Il servizio consente ai cittadini di ricevere aggiornamenti sulle attività svolte dal comune.
The service is a duplicate
If the service coincides partially or fully with another service of the institution already published on IO, it will not be approved.
❌ The same institution cannot indicate on IO two different services that concern TARI (tax on waste), such as Emissione pagamento TARI and Avviso scadenza pagamento TARI
The links are not precise or meaningful
Some services are indicated on IO only to provide a link to access an external site. If the link is to an informational or generic page, and not a page for users to perform a precise action, the service will not be approved.
❌ An example of what not to do:
Biglietti museo
Il servizio consente di acquistare biglietti per il museo comunale.
Visita il sito
In this case, the link on “Visit the website” opens the “Payments and collections” page of the service provider. To be approved, the service must directly open the page for purchasing the tickets.
Modification
The institution can modify a service tab at any time, regardless of whether it is a draft or active and published on the app.
The service is validated again after being modified in order to guarantee its quality.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
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