The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

4️⃣ What happens on IO?

To be offered on IO, a service must not necessarily be 100% digital: it can be partially digital.

**An example**

The TARI (tax on waste) service can be completely digital and convey on IO all the points of the process that make up the service, from the declaration of occupation request up to payment. But it could only to have the payment made on IO.

For this reason, when a service is defined, it is important to analyze in which points of the process IO can be integrated, and how. In the case of TARI, for example, IO can:

send an informational message to remind the recipients that it is time to prepare the declaration of occupation, if they must do so;
send one or more messages about the state of the occupation request;
send a message with a payment notification;
send a reminder near the deadline for a payment.

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

4️⃣ What happens on IO?

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think