Table of contents
Waiver
Request sent
Cancellation request: sent
🖋 Title of the message: We have received your cancellation request
🗒 Text of the message:
We have received your {object} cancellation request for the service.
For more information, [visit this website](URL).
🪄 Button: n/a
Recipients: Citizens who have submitted a cancellation request.
When to send it: When the citizen sends a cancellation request.
User story: As a citizen, I want to receive communications about the status of my request.
Request accepted
Cancellation request accepted
🖋 Title of the message: You have canceled {object}
🗒 Text of the message:
Your cancellation request for {object} for the service has been accepted.
For more information, [visit this website](URL).
🪄 Button: n/a
Recipients: Citizens who have submitted a cancellation request
When to send it: When the cancellation request is accepted by the institution
User story: As a citizen, I want to receive communications about the outcome of my request
Request after the deadline
If a payment is due for the cancellation after the deadline:
Request submitted after the deadline
🖋 Title of the message: You have a new payment notice
🗒 Text of the message:
There is a payment notice for <first and last name> regarding <reason>.
Amount due: €<00.00>
Due date: <dd/mm/yyyy>
You can pay directly in-app by pressing “See notice”, or using all the payment channels of the pagoPA platform and the other payment methods offered by the Creditor.
If you already made the payment, ignore this message.
For more information or if you need assistance, contact us using the channels located on the service tab.
🪄 Button: See notice
Recipients: Citizens who have submitted a cancellation request.
When to send it: When the cancellation request is accepted by the institution but after the set deadline.
User story: As a citizen, I want to receive communications about the outcome of my request.
If no payment is due for the cancellation after the deadline:
Request submitted after the deadline
🖋 Title of the message: You have canceled {object}
🗒 Text of the message:
Your cancellation request for {object} for the service has been accepted, but after the set deadline.
For more information, [visit this website](URL).
🪄 Button: n/a
Recipients: Citizens who have submitted a cancellation request.
When to send it: When the cancellation request is accepted by the institution but after the set deadline.
User story: As a citizen, I want to receive communications about the outcome of my request.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
Tell us what you think
To report problems or give feedback, leave a comment in the GitHub space of the IO app