The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Sensitive information

Services and messages that include particular categories of personal data and/or personal data related to criminal convictions and crimes must respect the provisions of the privacy regulation and are regulated by paragraph 7.3 of the IO guidelines.

The data in question is indicated in articles 9 and 10 GDPR, i.e.:

information that reveals the racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership;
generic data, biometric data means to univocally identify a physical person, data related to the heath or the sex life or sexual orientation of the person;
personal data related to criminal convictions or crimes or connected safety measures.

**An example**

Services such as “Special diet for ethical-religious reasons” or “Gynecologist appointment” contain sensitive information in the title and must be reworded.

Therefore remember:

do not use sensitive information in the title of the message and make sure to minimize it in the body of the message;
use the models provided for the services.

Report a sensitive service:

If you intend to include sensitive data in your services and messages that they will send:

Via API, mark the service as "privacy-critical" (“require_secure_channel”: true);
Via Developer Portal or Reserved Area, mark the service as "Sensitive service" when you create the service tab. You will find this check among the detailed data of the service.

On this page

Report a sensitive service: