The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Messages with attachments (Premium)

Institutions that signed a Premium contract can send messages with attached documents. These attachments:

must be in pdf/A format;
must be accessible;
must be relevant with respect to the message with which they are sent;
must have a clear and concise name, for example “CIE (Electronic Identity Card) request form”, or "School cafeteria menu".

For more information about sending messages with attachments, refer to the [dedicated section](https://docs.pagopa.it/io-guida-tecnica/funzionalita/inviare-un-messaggio/aggiungere-allegati) in the IO technical guide. For more information on how to create accessible attachments, [read this document](https://www.agid.gov.it/sites/default/files/repository_files/linee_guida_accessibilita_versione_rettifica_del_23_luglio_2020_002.pdf).

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Messages with attachments (Premium)

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think