The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Completion of procedure

Closure of case

Closure of the caseand next steps

🖋 Title of the message: Your request has been closed

🗒 Text of the message:

On <dd/mm/yyyy> your request <code> was closed.

[Enter here the additional steps the citizen needs to take]

For more information, visit [this website](URL).

🪄 Button: n/a

Recipients: All citizens resident in the area of action of the service who have sent a request for ...

When to send it: When the institution closes the case and the citizen must be informed of the additional actions to complete.

User story: As a citizen, I want to receive updates about the status of my case.

ℹ️ This message is sent to inform the citizen of the next steps to be taken once the case has been closed. If the closure of the case does not imply any subsequent actions, we recommend not sending this message.

On this page

Closure of case