The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Modify or expand a service

When the institution changes a service on IO by expanding its uses and functions, it can be communicated only if the change is particularly important and meaningful.

An example

The "day care" service of the municipality, which previously only communicated the registration period on IO, now also sends payment notifications for the fees to be paid and sends messages about the state of the request and publication of the ranking.

In this case, we suggest:

write a news article and publish it on the institution's website, in the relative section if possible (e.g. communication of the start of registration for day care in the “School” section of the website);
post on the digital channels on institutional and social media channels to launch the news.

Does the change concern a service that has an impact on the entire national territory?

In this case, we recommend also sending a message via IO to users who interacted at least once with this service to inform them of what has changed.

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Modify or expand a service

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think