DevPortalPagoPA

Table of contents

Making an appointment

Appointment confirmation

🖋 Title of the message: Your appointment
🗒 Text of the message:
// if generic appointment //
{{{You have made an appointment for <subject of the appointment>.}}}
// if appointment with help desk //
{{{You have made an appointment at <helpdesk>.}}}
The booking number is <nnnn>.
Where: <address>
When: on <dd/mm/yyyy> at <hh:mm>
For more information, visit [this website](URL).
🪄 Button: Cancel appointment
Recipients: The citizens resident in the area of action of the service who have made an appointment for ...
When to send it: When the appointment is confirmed.
User story: As a citizen I want to receive confirmation when the appointment is confirmed by the institution.

Appointment reminder

🖋 Title of the message: Remember your appointment
🗒 Text of the message:
We'd like to remind you about your appointment on <dd/mm/yyyy> for <subject>.
The booking number is <nnnn>.
Where: <address>
When: on <dd/mm/yyyy> at <hh:mm>
For more information, visit [this website](URL).
🪄 Button: Cancel appointment
Recipients: The citizens resident in the area of action of the service who have made an appointment for ...
When to send it: When the appointment is imminent.
User story: As a citizen I want to receive a reminder of my appointment.

On this page

Appointment confirmation

Appointment reminder

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app