The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Wrong recipients

Also in this case, before sending a message we suggest to always check that the list of recipients is correct. If a message is still sent to incorrect recipients, we suggest sending another message correcting the error based on this template:

Title: Error correction + title of the incorrect message

Text of the message:

Hello,

We are writing you to inform you that the message with the title [title of the message]was sent to you in error. Therefore please ignore its content``[, including the attached payment notice].

We are sorry for the inconvenience.

Any questions? Before sending an error correction message, contact IO support, accessing your reserved area for institutions and pressing support.

Remember that the institution sending the message is solely responsible for the content of the messages.

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Wrong recipients

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think