The Italian version constitutes the only official and legally binding version of the document. The English-language version of this document is provided solely as a courtesy to facilitate consultation by users. In the event of any discrepancies, interpretive differences, or inconsistencies between the Italian-language version and any translated version, the Italian text alone shall prevail and be deemed authoritative.

Test message sent to citizens

When sending a test message, make sure to follow the information in the technical guide, to prevent errors when sending it.

If a test message is still sent to citizens, we suggest sending another message correcting the error based on this template:

Title:Message sent by mistake

Text of the message:

Hello,

We are writing you to inform you that the message with the title [title of the message]was sent to you in error. Therefore please ignore its content``[, including the attached payment notice].

We are sorry for the inconvenience.

Important

Regardless of the type of error, if it was caused by a technological partner or by the aggregator, the message must always be in the name of the institution sending the original message: citizens do not know the technological partners and this could create further confusion for them.

Any questions? Before sending an error correction message, contact IO support, accessing your reserved area for institutions and pressing support.

Remember that the institution sending the message is solely responsible for the content of the messages.

Haven't completed onboarding yet and need help?

Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.

Need help with APIs and Integration?

Write an email describing your problem or question to the address:

io-service-management@pagopa.it

Tell us what you think

To report problems or give feedback, leave a comment in the GitHub space of the IO app

IO, the public services app

Table of contents

Test message sent to citizens

Haven't completed onboarding yet and need help?

Need help with APIs and Integration?

Tell us what you think