Table of contents
Messages that indicate a payment
Messages that indicate a payment are messages that contain a payment notice and that give the user the possibility to pay it in-app by pressing the "See notice" button.
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These messages must:
- explain what the payment is for and provide any additional information;
- indicate the amount to be paid;
- clearly specify the date by which the payment must be made.
**`Title`** `Violation of the traffic code`
Message
Hi Maria Rossi,
Hi Maria Rossi,
At [12:44] on [01/01/2022], in [Via Ettore Ponti 78, Verona], the driver of the vehicle with license plate number [license plate number] committed these violations:
- [Type of violation]
See the report (link).
Amount: xx.yy € (already discounted 30%)
If you pay by [mm/dd/yy] the notification expenses will not be charged.
[See notice]
In this case, the message:
✅ is conversational and written using clear language;
✅ is self-consistent;
✅ does not contain grammatical errors.
✅ contains information that is useful for the recipient, who does not have to search for it somewhere else;
✅ makes it possible to receive more information via an external link;
**`Title`** `CITY OF IPAZIA`
Message
Payment notice number 12345678912345678
Due from Maria Rossi
Amount €xxx.yy\
Payment notice number 12345678912345678
Due from Maria Rossi
Amount €xxx.yy\
Reason ``TARI (TAX ON WASTE) PAYMENT NO. 112211221122\
Deadline: dd/mm/yy
You can pay directly in-app by pressing Pay, or using all of the payment channels of the PagoPA circuit. For more information see the service tab at the following link.
You can pay directly in-app by pressing Pay, or using all of the payment channels of the PagoPA circuit. For more information see the service tab at the following link.
[See notice]
In this case, the message:
❌ in this case the message title is not correct as it includes the name of the institution and not the subject of the message;
❌ it is not conversational;
❌ the information is fragmented and does not have any context;
❌ there is a content error that is misleading for the user (the button is not “Pay” but “See notice");
❌ there are some stylistic errors (for example, "PagoPA" should be"pagoPA", as specified in the brand guidelines).
Maximum payment amounts with IO
At the moment, the payment methods that can be registered in the app allow citizens to pay the maximum amounts that vary depending on the method.
The method that guarantees the highest payment amount, i.e. €9,000, is American Express. Visa and Mastercard circuits can arrive up to €6,000 if the user selects Nexi as the payment service provider (PSP), but also the maximum limits set by the bank must also be considered. These parameters can change over time.
Therefore we recommend paying particular attention to the requested amounts and, if they exceed high amounts (such as €1,500 in the example), to provide the option to make the payment in installments by sending various payment notifications, whose sum equals the total amount that is due.
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