Table of contents
The most frequent messages
The most frequent messages are templates the Institution can start from to configure the messages to be sent via their services on IO.
If you have not already done so, we encourage you to check out the Most Frequently Used Service Templates where you will find a wide selection of service templates and all the related messages you can send on IO.
Why use them?
With the Frequently Used Message Templates you can:
- have at your disposal basic messages created by us, which you can customize according to your specific needs;
- explore the messages you could send based on the intended function, such as booking an appointment or paying a notice;
- See how to make the most of the IO app's capabilities
How to use the most frequent messages
In order to use the message templates, you can simply copy the text contained within the message.
When you find texts {between single curly brackets and highlighted in purple}, remember that these are placeholders to be replaced.
Example: Payment notice {object}
Texts //between double slashes and highlighted in green // are comments to be removed.
Example: Payment notice //here I write a comment
The texts {{{between triple curly brackets and highlighted in orange}}} are suggestions that you can decide whether to remove or keep.
Example: If you have already paid the notice {{{or if you have applied for a direct debit on a current account, }}}please ignore this message.
Variables used in the messages
| Description | Variable |
|---|---|
| Amount due or refunded | €<00.00> |
| Date | <dd/mm/yyyy> |
| Example text to be supplemented by the institution with the specific data | <first and last name>, <description>, <yyyy> etc. |
| Choice to be made by the institution based on the example provided | <summer centers/play centers>, <provisional/definitive> etc. |
| Insertion of a link | [Visit this website](URL) |
| Guidance on the type of text to be integrated, no suggestions | [Insert a short bullet-pointed list of conditions]. |
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
Tell us what you think
To report problems or give feedback, leave a comment in the GitHub space of the IO app