Table of contents
Refund
Request accepted
Refund request accepted
🖋 Title of the message: Refund request accepted
🗒 Text of the message:
Your request for a refund for {object} has been accepted.
We will reimburse to you: €<00.00>
Deadline: <dd/mm/yyyy>
🪄 Button: n/a
Recipients: To citizens who have submitted refund requests.
When to send it: When the request is confirmed by the institution.
User story: As a citizen, I want to receive updates about the status of my request.
Refund request denied
Refund request: denied
🖋 Title of the message: Refund request denied
🗒 Text of the message:
Your request for a refund for {object} has been denied.
For more information, visit [this website](URL).
🪄 Button: n/a
Recipients: To citizens who have submitted refund requests
When to send it: When the request is rejected by the institution
User story: As a citizen, I want to receive updates about the status of my request
Refund sent
Refund sent
🖋 Title of the message: Your refund is on its way
🗒 Text of the message:
On <dd/mm/yyyy> we issued a refund for {object}.
We have refunded to you: €<00.00>
For more information or if you need assistance, contact us using the channels located on the service tab.
🪄 Button: See receipt
Recipients: To citizens who have submitted refund requests, citizens who have received refunds
When to send it: When the request is confirmed by the institution
User story: As a citizen, I want to receive updates about the status of my request
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