Table of contents
Request management
If your request is one of those below, go to the dedicated page:
Otherwise you can use the following messages:
Confirmation of undertaking
Confirmation of undertaking of{application/request}
🖋 Title of the message: Your {application/request} has been undertaken
🗒 Text of the message:
Your application for <service> has been undertaken.
The protocol number is: <nnnn>
For more information, visit [this website](URL).
🪄 Button: n/a
Recipients: Citizens who have submitted a request for ...
When to send it: When the institution undertakes the application and assigns a protocol number.
User story: As a citizen, I want to receive updates about the progress of my application.
Supplementation of documentation
Supplementation of documentation
🖋 Title of the message: Supplementation request
🗒 Text of the message:
To process your {application/request for object} to the service <service type> we need to receive additional documents by <dd/mm/yyyy>.
To consult your {application/request} summary}, [visit this website](URL).
🪄 Button: Add the documents
Recipients: All citizens resident in the geographical area of action of the service who have sent a {application/request for object}.
When to send it: When the institution needs additional documents to process the {application/request}.
User Story: As a citizen, I want to receive updates about the progress of my {application/request}.
Outcome applications and requests
{Application/Request}accepted
🖋 Title of the message: Outcome of your {application/request}
🗒 Text of the message:
Your {application/request} for <object> was accepted.
For more information, visit [this website](URL).
🪄 Button: n/a
Recipients: All citizens residing in the geographical area of action of the service who have sent an {application/request} for {object}.
When to send it: When the institution accepts the application.
User Story: As a citizen, I want to receive communications about the outcome of my {application/request}.
{Application/Request}denied
🖋 Title of the message: Outcome of your {application/request}
🗒 Text of the message:
Your {application/request} for <object> was denied.
For more information, [visit this website](URL).
🪄 Button: n/a
Recipients: All citizens residing in the geographical area of action of the service who have sent an {application/request} for {object}.
When to send it: When the institution denies the application.
User Story: As a citizen, I want to receive communications about the outcome of my {application/request}.
Haven't completed onboarding yet and need help?
Write an email describing your problem or question to the address areariservata@assistenza.pagopa.it.
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To report problems or give feedback, leave a comment in the GitHub space of the IO app